Leading the Business of Healthcare
RCM Advisor

Quarter 2 2020 - Volume 25, ISSUE 2

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Positioning for the Future

President's Message

By Cindy Pittmon, RCC, CHBME, FRBMA

The theme of this issue is automation, and as I am writing this, our management team is consumed with our response to the COVID-19 pandemic. Questions are swirling in my head...


News from Around HBMA

By RCM Advisor Editors

Are You Maximizing Your HBMA Membership; New HBMA Members; CHBME Quiz Questions

Snap Survey on Automation


By RCM Advisor Editors

Automation is the future of many industries, including revenue cycle management. HBMA was curious about what has been automated in its members’ offices and what they wish was automated...

Automation Is Key to Billing Smarter, Not Harder

Feature Story

By Cher Knebel

The more you automate and use best practices for medical billing, the better chance you have of helping your clients to get paid quickly and correctly.

The Small Automation Collective

Feature Story

By Dennis Allen

Dozens of tiny software robots work in harmony with staff and one another.

Streamline Healthcare Payments and Scale Your Growth With Automation

Feature Story

By Chris Seib

The future of billing services depends on the ability to ensure more payments for their current clients while scaling workload without increasing overhead to expand the client base. The only way to effectively do this is by automating as many processes and channels as possible.

Where's My Money? Technology's Role in Improving Cash Flow Insight

Feature Story

By Jennifer Carlson

Technologies that streamline revenue cycle workflows and promote greater transparency in medical billing help remedy common pain points in patient collections.

MBI Conversion: Keep Your 2020 Medicare Claims Clean

Feature Story

By Tyler Williams

Physicians, providers, billers, and suppliers are now required to use MBIs on Medicare claims and eligibility transactions, regardless of when healthcare services were rendered.

Leveraging Automation for a Healthy Revenue Cycle

Feature Story

By Anthony Wade

Implementing technology to automate the manual processes in billing and throughout the entire practice allows providers to make care delivery, reimbursements, collections, and overall operations more successful.

Spotlight on 3 HBMA Ethics Committee Members

Ethics Considerations

By RCM Advisor Editors

HBMA’s new Ethics Committee is officially up and running. Below, three members of the committee discuss the biggest ethics concerns in revenue cycle management and what they are excited about for the future of the committee.

How to Interpret Fee Limitations Under HIPAA's Right of Access Provision

Compliance Issues

By Chad Schiffman

When the U.S. Department of Health and Human Services (HHS) issued guidance titled Individual’s Right Under HIPAA to Access their Health Information 45 C.F.R. § 164.524, healthcare providers throughout the country began receiving challenges from attorneys and other third parties questioning why they were being charged more than $6.50 for copies of record.

Adding Power to Excel Logical Formulas, Part II: IFS

Software Talk

By Nate Moore, CPA, MBA, FACMPE

My last RCM Advisor article introduced a new Excel function called IFS, a simpler way to deal with complex conditional logic. This issue introduces another new Excel logical function, SWITCH.

The Robots Are Coming

From the Road

By Dave Jakielo, CHBME

Our industry has never been on the cutting edge when it comes to adopting and implementing new technologies. The mantra for decades was, “Because we have always done it that way.”

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