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Quarter 4 2020 •
Volume 25, Issue 4

'In the Middle of Difficulty Lies Opportunity'
President's Message
By Cindy Pittmon, RCC, CHBME, FRBMA
How do I begin to describe my feelings after ending our fall conference? Elation and relief that it went so well, but mostly pride in our members, volunteers, sponsors, exhibitors, and staff... Click for more

News from around HBMA
By RCM Advisor Editors
Are You Maximizing Your HBMA?Membership? Member Benefits!; New HBMA Members; CEU Quiz Questions; COVID-19 Resources Click for more

The Important Role of Communication and Technology in Patient Collections
Cover Story
By Cher Knebel
Transparent communications with patients about their financial responsibilities is an effective way to share information and answer any billing questions early in the revenue cycle. Click for more

Permanently Expanding Medicare Telehealth Coverage Is Not So Easy
Feature Story
By Matt Reiter, HBMA Associate Director of Government Affairs
Many of the popular public health emergency telehealth policies will require Congress to pass new legislation for them to become permanent. Click for more

The Evolution of Patient Engagement Toward Access, Efficiency, and Empathy
Feature Story
By Tom Mathews
As our ability to treat patients increases, so does the complexity in patient engagement. Click for more

The Importance of Direct Payer Connections
Feature Story
By Jim Dougherty
Uncomplicating the tangled web of clearinghouse and payer connections. Click for more

How Revenue Integrity Management Services Increased Payment Volume During COVID-19
Case Study
By Deirdre Ruttle
The right tools at the right time can help an organization thrive despite unprecedented circumstances. Click for more

Texting Statements
Case Study
By Whitney Power
Statement vendor Data Media Associates integrated a pay-by-text and two-way messaging solution in March to great success. Click for more

Embracing the New Normal
Feature Story
By Joseph Favata
Using digital patient engagement solutions to collect balances and improve customer satisfaction. Click for more

Practice Safe Social Media Response Habits
Compliance Issues
By Chad Schiffman
For the most part, healthcare organizations understand the importance of proceeding with caution and not posting too much information on social media. Some things are more obvious than others, and most healthcare organizations understand the potential for a HIPAA breach if too much information is impermissibly shared. Click for more

The 2021 Codes Are Here
Coding Corner
By Melody W. Mulaik, MSHS, CRA, RCC, RCC-IR, CPC, COC, FAHRA
It’s that time of year when the new procedure codes are released and everyone is anxious to see the additions, deletions, and revisions to discover how they may impact their clients. 2021 brings significant changes for new and established office visits as well as some key procedural coding changes for some specialties. Click for more

Medical Billing Companies Are Not a Commodity
From the Road
By Dave Jakielo
Have you ever wondered why sometimes it seems that the relationship between medical practices and their billing companies are not on a level playing field? I have, and it leaves me confused as to why relationships deteriorate even when the billing company is producing excellent results. Click for more

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