Digital Transformation With Humanity: How RCM Companies Can Innovate Without Overwhelming Their Teams

Digital Transformation With Humanity: How RCM Companies Can Innovate Without Overwhelming Their Teams

Presented by Theo Harvey

Wednesday February 17th, 2026
10am PT / 11am MT / 12pm CT / 1pm ET

This program is scheduled for 60 minutes and is valid for 1 CHBME credit.

Member Price: $49.00
Non Member Price: $99.00

Description:
This webinar explores how Revenue Cycle Management (RCM) companies can embrace digital transformation in a way that strengthens client relationships, reduces operational friction, and supports scalable, sustainable growth. Drawing from 20 years of technology leadership and a decade of building digital health solutions, Theo Harvey demonstrates that innovation delivers value only when it simplifies workflows rather than adding complexity.

Through real-world case studies, practical implementation frameworks, and human-centered strategies, attendees will learn how to automate administrative processes, improve cross-team communication, and support healthcare providers more effectively. Theo will examine how RCM organizations can leverage automation, AI, and data-driven tools while protecting staff bandwidth and avoiding burnout. He will also unpack the cultural foundations that enable successful transformation, including empathy-driven leadership, accountability, and operational alignment.

Participants will leave with actionable strategies to optimize revenue cycle operations, strengthen client trust, and implement technology that empowers teams instead of overwhelming them. 

Learning Objectives:
Course participants will be able to:

• Identify common operational, administrative, and communication challenges within RCM organizations that can be addressed through digital tools.
• Apply practical frameworks for implementing automation and AI that improve efficiency while protecting team capacity and morale.
• Evaluate how empathy-driven leadership and high-accountability culture influence successful operational and digital transformation within RCM companies.
• Develop future-ready strategies for RCM organizations using AI-enabled workflows, analytics, and remote collaboration tools grounded in human-centered design

Speaker Bio:
Theo Harvey, MSEE, MBA, is the CEO and Co-Founder of SynsorMed, a Google-backed digital healthcare company transforming how care is delivered. A seasoned engineer turned entrepreneur, Theo merges 20 years of corporate technology experience with an unshakable belief that innovation should serve humanity first.

His mission began in the NICU, where his daughter’s early health crisis exposed the gaps, burdens, and fragmentation patients and providers face every day. That experience became the catalyst for SynsorMed,one of the earliest virtual-care and remote-monitoring platforms built to help providers deliver proactive,connected, compassionate care.

Through keynotes, workshops, and executive training, Theo helps healthcare organizations harness digital transformation, strengthen team performance, and lead with empathy and accountability. His frameworks emphasize human-centered innovation, operational clarity, and high-accountability leadership—the same principles that have empowered thousands of patients and providers nationwide.

A respected thought leader, Theo is the creator of The Practice Value Creation Pocket Guide, an actionable system that helps medical practices increase revenue, streamline workflows, and adopt digital tools without overwhelming their teams. He speaks nationally on innovation with integrity, the future of care, leadership in the AI era, and how practices can turn obstacles into opportunities for sustainable growth.

When he’s not leading SynsorMed, Theo mentors young entrepreneurs and underrepresented STEM talent, advancing his commitment to purpose-driven leadership, collaboration, and community impact.