Healthcare Business Management Association - HBMA
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Using Intelligent Automation to Outsmart the Revenue Cycle Staffing Crisis

The Great Resignation, in addition to continued challenges due to the COVID-19 pandemic, has worsened existing challenges for many providers and billing service organizations. Staffing shortages, changing patient coverage, lack of accurate, upfront patient data capture, and operational inefficiencies have forced revenue cycle leaders to implement advanced technologies and evolve processes to solve these challenges.

For revenue cycle leaders, it’s the ideal time to find innovative ways to manage manual, inefficient processes. Join Waystar’s Christine Fontaine as she shares how intelligent automation can ease the strain on staff resources, automate existing processes, and help your organization do more with less.

Christine is a Solution Strategist with Waystar where she assists clients with optimizing technology utilization through process improvement efforts. Prior to joining Waystar, Christine was with Optum360, directing the transformation of revenue cycles for their clients. Christine began her career in healthcare at Memorial Sloan Kettering, moving on to management roles at Montefiore Medical Center and the University of Maryland. Christine is actively involved with many prominent healthcare associations and has been a noted speaker at both local and national conferences.

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