Healthcare Business Management Association - HBMA
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Keynote Address: Transformation Superpowers: Keys to Creating a Culture of Critical Thinking and Emotional Intelligence

Presented by: Debra Wiggs, FACMPE

The kryptonite that prevents organizations from moving past their programming is a culture that does not demand, and value, emotional intelligence and critical thinking skills partnered with personal accountability. It takes a certain measure of bravery or super powers to break through an organization and establish a culture of expectation and accountability that demands critical thinking skills. This presentation includes how emotional intelligence (EQ) and critical thinking skills promote transformation. What defines EQ and what critical thinking skills are and how to assess them personally and within your team and organization. The presentation looks at the next steps to promote critical thinking as a skill set and how to implement that process in your organization.

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