Digital Strategies to Fill Gaps Left by Staffing Shortages in Healthcare Presented by Mark Snow
Webinar Live Date: September 13th, 2023
Webinar Level: Beginner
This program is scheduled for 60 minutes and is valid for 1 CHBME credit.
Member Price: $69.00
Non Member Price: $129.00
The need to close gaps in efficiency and productivity is more important than ever.
Staff shortages currently present major operational challenges across the healthcare industry. This forces providers to limit the number of patients that can be seen per day, postpone nonemergent services and incentivize staff to stay. This combination has led to reduced revenue and fewer resources to collect patient balances.
Administrative healthcare staff must find ways to streamline patient registration, payment posting and reconciliation, and billing, all while securing patient data and payment information.
In this webinar, we’ll explore digital strategies to fill your staffing gaps to shift your long-term approach for patient payments and set your organization up for success. Discover how you can remove manual steps in your revenue cycle and streamline receivables across your organization.
Course participants will be able to:
- Automate paper and manual processes
- Offer self-service and digital payment options
- Personalize communications to build loyalty
- Post all payments in one place–view transaction details and reconcile payments
- Support your remote workforce and retain staff
Mark J. Snow is Vice President of Partner Management at J.P. Morgan Healthcare Payments. Mark’s experience includes 40 years in healthcare, with over 20 in the patient billing communications, RCM and payment industries. Mark earned a Bachelor of Science in Management and Administration from Indiana University’s Kelly School of Business and a Master of Business Administration in Marketing from the University of Cincinnati. Mark has also served on the HBMA Vendor affiliate Committee for over 20 years.