Robotic Processes - Increase Efficiencies & Profits! Presented by Rich Papperman, Desmond Meridian, & Josh Lomers
As presented at our 2022 Healthcare Innovation Workshop March 30th-April 1st, 2022
The definition of robotic process automation (RPA) is computer software ‘robots’ to handle repetitive, rule-based digital tasks. In my opinion, the purpose has more to do with process automation than it does with “bots.”These software robots interact with applications and information sources much as human resources do. Putting RPA to work on mundane tasks can help an organization achieve cost savings through efficiency and free employees to focus their attention on more valuable business priorities.
RPA Technology is not as complicated as many would imagine. It is, however, changing the software world, just as the assembly line changed the automotive industry. Today, programmers are expanding the abilities of RPA with far-reaching, complex automation campaigns such as business process automation and leveraging artificial intelligence. When considering RPA, first, you need to ask what problems you are trying to solve. Think about all of the time you spend on repetitive computer-based tasks. Whether those tasks include copying and pasting data elements from Excel files into a separate application or filling out forms and moving files between folders, RPA can help.
We have various business departments staffed with intelligent people, often performing mundane and repetitive tasks. That time and energy could be better spent on more business-critical assignments. RPA can absorb the redundant, empowering these subject matter experts to focus on more complex issues helping to drive our business forward. Our session aims to equip you with more information about RPA, how it can be leveraged in medical billing, and answer your questions on this topic.
- Understand the concepts of RPA
- Understand how Robotics Process Automation works.
- A brief understanding of the RPA development methodology
- Available RPA tools a
- Costs vs. Benefits
Desmond Meridian, Chief Operating Officer
Desmond Meridian joined PBMS in 2018 as Director of Operations, where he transformed our operational infrastructure through innovation and automation. He accepted the role of Chief Operating Officer in 2020; in this capacity, he deploys his skills to design, plan and implement our business strategies. Before his employment with PBMS, Mr. Meridian held various managerial roles within the healthcare payor sector (insurance companies). He managed the California ACA integration with HealthNet of California and the transition for Coventry Healthcare during the Aetna acquisition in 2014. Desmond Meridian’s 15 years of progressive career experiences provide a diverse background from various stakeholders in a healthcare allied (support/delivery) system that allows him to adapt to new situations nimbly, viewing his efforts from multiple lenses. Desmond graduated Summa Cum Laude from Bellevue University in 2012 with a bachelor’s degree in Healthcare Management
Rich Papperman, MBA, CHBME, is President & CEO of Cape Professional Billing. Rich has held executive positions with several major hospitals throughout the United States, is a Physician’s Assistant, a graduate of the University of Pennsylvania’s Wharton Graduate School with an MBA in Healthcare Administration, and a former Board member of the Healthcare Billing and Management Association (HBMA). With over 40 years’ experience in healthcare and over 30 years in medical billing, along with clinical and management expertise, Rich understands the challenges inherent in healthcare and medical billing in today’s high tech, high deductible world.
Josh Lomers, Process Improvement Director
Josh manages reporting and analytics focusing on clients’ custom reporting requests. He identifies opportunities to improve Acclaim’s business processes, has designed measures to systematically track daily operations, and developed RPA processes to improve throughput and efficiency.