UnitedHealthcare has posted information regarding their policies to https://www.uhcprovider.com/en/policies-protocols.html.
From that link:
- select the product for which you are search for the policy,
- click on Reimbursement Policies,
- agree to the terms and conditions, and
- search for teh Telehealth and Telemedicine Policy
Policy details are also linked below.
Commercial Telehealth and Telemedicine Policy:
https://www.uhcprovider.com/content/dam/provider/docs/public/policies/comm-reimbursement/COMM-Telehealth-and-Telemedicine-Policy.pdf
Medicare Advantage Telehealth and Telemedicine Policy:
https://www.uhcprovider.com/content/dam/provider/docs/public/policies/medadv-reimbursement/MEDADV-Telehealth-and-Telemedicine-Policy.pdf
Community Plan Telehealth and Telemedicine Policy:
https://www.uhcprovider.com/content/dam/provider/docs/public/policies/medicaid-comm-plan-reimbursement/UHCCP-Telehealth-and-Telemedicine-Policy-(R0046).pdf
Telehealth Services for Physical, Occupational, Speech Therapy: https://www.uhcprovider.com/content/dam/provider/docs/public/resources/news/2020/COVID19-Telehealth-Services-PT-OT-ST.pdf
Additional Resource: Daily Getting Started Webinar to Transition from Phone to Link
At this time, UnitedHealthcare is experiencing long call wait times due to staff outages. They are offering a new Daily Getting Started Webinar to help people transition from phone to Link. You can find the registration link and get more information at UHCprovider.com/Link. They can also find the Getting Started Interactive Guide.