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UnitedHealthcare Telehealth/Telemedicine Policies


UnitedHealthcare has posted information regarding their policies to

From that link:

  • select the product for which you are search for the policy,
  • click on Reimbursement Policies,
  • agree to the terms and conditions, and
  • search for teh Telehealth and Telemedicine Policy

Policy details are also linked below.

Commercial Telehealth and Telemedicine Policy:

Medicare Advantage Telehealth and Telemedicine Policy:

Community Plan Telehealth and Telemedicine Policy:

Telehealth Services for Physical, Occupational, Speech Therapy:

Additional Resource: Daily Getting Started Webinar to Transition from Phone to Link

At this time, UnitedHealthcare is experiencing long call wait times due to staff outages. They are offering a new Daily Getting Started Webinar to help people transition from phone to Link. You can find the registration link and get more information at They can also find the Getting Started Interactive Guide.