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July 2019 UnitedHealthcare News: RCM Brightree Reduces Phone Calls by Almost 37%

Learn about the New RCM Program


Brightree, a revenue cycle management (RCM) company, thought it was already getting the maximum benefit from using UnitedHealthcare’s self-service tools on Link. But after receiving Link training, they were able to reduce their outbound call volume to UnitedHealthcare by almost 37 percent. Melissa Schultz, Manager of Revenue Cycle Operations at Brightree said:

The UnitedHealthcare [RCM team] visited our billing location to provide interactive training/guidance on the self-service tools through [the Link website]…within 30 days after the training, our call volume to UnitedHealthcare decreased by 36.8%. We were shocked with how much time and money we have saved on Intake Management processes all the way through to claims management within such a short amount of time. It has been extremely beneficial having this partnership with UnitedHealthcare.


Learn about our new RCM program at UHCprovider.com/rcm or email us at rcm@uhc.com


About Link

Link is our collection of online self-service tools for care providers and revenue cycle management companies. You can use them to verify eligibility, manage claims, submit prior authorization requests and more ? without the need to make a phone call. Visit UHCprovider.com/link for more information. 


Set Up Your Account and Learn More

If you aren’t yet using Link, register on UHCprovider.com and request access to the Tax ID numbers you work for. For help getting started, you can attend a webinar tailored to revenue cycle management companies.


We’re Here to Help.

To learn more about our RCM program, email us at rcm@uhc.com. If you’d like help using Link, call the UnitedHealthcare Connectivity Help Desk at 866-842-3278, option 1, from 7 a.m. to 9 p.m. Central Time, Monday through Friday.


Save the Date! October 14-28, 2019 is UnitedHealthcare Week for HBMA!

The UnitedHealthcare Week for HBMA is coming Oct. 14 through Oct. 18, 2019. This virtual conference offers insights for best practices, online account management, information about electronic (EDI) transactions, and staff training for online tools. 

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