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January 2020 Humana News: Experience the New Virtual Agent, Powered by AI

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12/10/2019

Do you call Humana frequently? This may help!

Humana is inviting you to experience its new virtual agent, powered by artificial intelligence. If you call Humana frequently to check eligibility and the status of benefits, claims, referrals and authorizations, this ground-breaking technology is for you.

Here’s how it works.
You’ll call the same Humana phone number as usual and interact conversationally with the virtual agent. If you’re not able to obtain the information you need from the virtual agent, a live agent will assist you. You will have the opportunity to provide feedback about your experience. The feedback you provide will shape the continuing development of this technology and improve your future call experience.

Sound exciting? Reach out by January 20 to participate.
Contact Michele Terry at mterry2@humana.com by Monday, January 20th with your name, phone number and email address. Humana will contact you by Monday, January 27th to schedule a time to get you set up and answer questions you may have.