Outsourcing’s Elephant in the Room: How OnQ Global Turns It Into an Advantage

Outsourcing’s Elephant in the Room: How OnQ Global Turns It Into an Advantage

Presented by Sean Hammerle

Wednesday October 15th, 2025
11am PT / 12pm MT / 1pm CT / 2pm ET

Member Price: Free
Non Member Price: $99.00

Description:
Let’s be honest - there’s an elephant in the room when it comes to outsourcing in healthcare. Many leaders worry about sending jobs overseas or about patients feeling frustrated when they hear a foreign accent on the other end of the line. But here’s the truth: the staffing shortage isn’t going away, and ignoring the problem won’t solve it.

In this webinar, we’ll tackle these concerns head-on. We’ll explore why U.S. healthcare organizations are struggling to fill revenue cycle roles, and how strategic outsourcing can actually protect—not damage—the patient experience. You’ll learn how OnQ Global, Inc. trains offshore agents to reflect your culture, safeguard PHI, and interact with patients as a seamless extension of your team. We’ll also address common misconceptions around quality, security, and job displacement—and show how outsourcing can become a lever for growth, stability, and patient trust when done right.

In this session, we’ll cover:

• Confront the top myths and concerns (“the elephants in the room”) around healthcare outsourcing.
• Explore how a client-aligned outsourcing model strengthens staffing, productivity, and patient experience.
• Learn practical strategies for building trust, ensuring HIPAA compliance, and making offshore teams a seamless part of your organization.

Sean Hammerle
Sean Hammerle is the President of OnQ Global, Inc., an award-winning labor outsourcing and technology company with operations spanning the U.S., Panama, Kenya, and India. With nearly three decades of executive leadership experience, Sean has built a global reputation for leading transformative change across operations, workforce strategy, and client experience in healthcare and beyond.

He is a two-time recipient of the Best Contact Center Executive in the World award by Contact Center World, Inc. and was recognized by CX Outlook Magazine as one of the world’s most inspiring business leaders. Sean is a key architect of OnQ’s QFamily culture, as well as the Qnity-QFamily model which merges intelligent AI automation with a purpose-driven global labor strategy to create scalable, ethical, and high-performing operational solutions.

Sean’s leadership has shaped successful initiatives in revenue cycle management, AR follow-up, patient services, and process improvement. His approach is rooted in equity, innovation, and performance, with a strong emphasis on elevating people alongside technology. He leads with the belief that automation should free humans to focus on work that requires empathy, complexity, and creativity.

An accomplished speaker and mentor, Sean is known for bringing clarity, culture, and impact to every stage of organizational growth. He frequently presents on leadership, inclusive excellence, hybrid workforce design, and the future of work.
A graduate of Louisiana State University, Sean continues to guide OnQ’s strategic expansion and global innovation agenda—always committed to building teams and systems that reflect both excellence and humanity.