The Quiet Growth Engine: Client Success as Your Competitive Edge

The Quiet Growth Engine: Client Success as Your Competitive Edge

Presented by Tim Buchmiller

Wednesday September 17th, 2025
9am PT / 10am MT / 11am CT / 12pm ET

This program is scheduled for 60 minutes and is valid for 1 CHBME credit.

Member Price: $49.00
Non Member Price: $99.00

Description:
In today’s shifting landscape of revenue cycle management, medical billing firms are under increasing pressure to retain clients, strengthen relationships, and demonstrate value amidst rising competition and evolving customer expectations. This session will explore practical strategies—and the technologies and tools that enable them—for improving client management and delivering exceptional customer success, especially when serving enterprise healthcare customers. Drawing from over a decade of experience leading account management, implementation, and customer success teams at venture-backed health tech companies supporting the nation’s largest health systems, I’ll share what’s worked, what hasn’t, and how to operationalize excellence in client service. Attendees will leave with proven frameworks and tech-enabled work flows for proactively supporting clients,addressing performance concerns before they escalate, and reinforcing long-term trust. My goal is to give billing leaders clear, actionable tools to deepen relationships, drive retention,and stay indispensable to the customers who matter most.

Learning Objectives:
Course participants will be able to:

• Gain confidence they can nourish strong customer relationships in today's highly competitive environment.
• Learn insightful best practices on how to forecast and measure churn risk in customer relationships, as well as what to do about it.
• Learn how the most successful technology companies in RCM delight customers - without using technology.

Speaker Bio:
Tim Buchmiller is the co-founder and Partner at Oslo, a New York City-based medical billing platform with a mission to deliver best-in-class billing, practice management, and business support services to small medical groups and healthcare agencies. Over the past 15 years,Tim helped build and scale hyper-growth technology companies focused on the healthcare industry, with a particular emphasis on the revenue cycle and financial operations at large IDNs, AMC's, and national medical groups. Most recently, Tim led Client Management at Cedar, a leading patient financial engagement company. Prior to Cedar, he led the Health Systems business for ZocDoc in the Mid-Atlantic and Northeast markets, helping large provider organizations modernize their patient scheduling registration infrastructure.Throughout his career, he has held leadership roles across sales, implementation, and account management, with a passion for helping clients and empowering client-facing teams work at their best.