New Tools for a New Decade: Redefining RCM and Boosting Productivity Presented by Kristin Callaway & Matt Seefeld
Live Event Date: September 9th, 2020
This program is valid for 1 CHBME credit
With a new decade upon us, revenue cycle management has become more complex, forcing healthcare organizations to look inward, and pay closer attention to their margins, and focus on what they can change and improve. Smarter analytics and machine learning technologies are helping healthcare leaders gain the real-time, actionable insights they need to improve performance and drive change. Perhaps the most transformative technology of all is AI-powered workflow automation technology. When used correctly, workflow automation can transform every aspect of revenue cycle management — staffing levels, productivity, claims processing and more. The result: a healthier, more robust bottom line. In this presentation, Kristin Callaway, CEO of Strategic Practice Solutions (SPS) will discuss the need for healthcare businesses to explore smarter workflow automation technologies. SPS, a leader in medical billing consulting and services to specialist practices, will detail the ways workflow automation is helping SPS derive the analytics and reports needed to streamline billing and collections, boost staff productivity and raise profit margins for its clients. Callaway and co-presenter Matt Seefeld, VP of MedEvolve, will also discuss challenges that can arise during implementation of workflow automation technology — such as staff buy-in — and how billing companies and other healthcare businesses can overcome those. Callaway will also address larger industry challenges healthcare businesses face in the 2020s — from the rise of consumer healthcare costs to finding and retaining skilled billing staff in general — and why smart workflow automation tools are essential, for productivity monitoring, ensuring staff members are in the right role and repurposing them if necessary. She’ll also answer question on how analytics-fueled technologies can support a proactive RCM strategy in a collaborative healthcare environment.