Breaking Barriers: Mastering Cross-Cultural Communication in RCM Operations - 2025 Fall Conference - HBMA Store

Breaking Barriers: Mastering Cross-Cultural Communication in RCM Operations Presented by Sirisha Bommireddipalli

As presented at HBMA's 2025 Fall Conference October 6th-8th, 2025.

Effective communication between culturally diverse teams is a cornerstone of success for global revenue cycle management (RCM) companies. With teams often split between the US and India, the ability to navigate cultural differences becomes critical to maintaining high performance and client satisfaction. This session delves into the practical aspects of cross cultural communication in RCM companies, using real-world scenarios such as collaboration between US-based staff and their counterparts in India. We will examine common challenges, including language nuances, differing communication styles, and cultural expectations around authority and decision-making. Additionally, attendees will gain insight into the benefits of establishing clear protocols, fostering cultural awareness, and leveraging technology to create smoother workflows and stronger interpersonal connections. By the end of this session, participants will have a solid framework for improving communication across global teams, ultimately boosting operational efficiency and morale.

Learning Objectives
Course participants will be able to:

• Describe common cultural communication challenges faced by RCM companies with globally distributed teams.
• Explain strategies for overcoming cultural differences in work styles, feedback processes, and conflict resolution.
• Develop customized communication protocols that promote clarity, inclusivity, and mutual respect within cross-cultural teams.