How to Practically Apply AI Voice Agents in RCM - 2025 Fall Conference - HBMA Store

How to Practically Apply AI Voice Agents in RCM Presented by Xavier de Gracia

As presented at HBMA's 2025 Fall Conference October 6th-8th, 2025.

In this session, we’ll dive into how Generative AI technology has enabled AI Voice Agents in healthcare to be autonomous, have human-sounding capabilities and perform some of the Healthcare call center use cases for RCM.

The session will be divided in 2 sections:

1. An overview of AI Voice Agents and the underlying technology
2. Real-world implementations and their impact on key KPIs

The goal of the session is to have Call Center professionals understand the technology and how it can transform their organizations for the better.

Learning Objectives
Course participants will be able to:

• Understand how Generative AI Voice Agents work
• See practical applications of AI Voice and the implementation process
• Understand the impact in terms of ROI and Margin expansion based on real case studies