Optimizing Revenue Cycle Efficiency: A Case Study in RPA Transformation - 2025 Fall Conference - HBMA Store

Optimizing Revenue Cycle Efficiency: A Case Study in RPA Transformation Presented by Kothand Rajangam

As presented at HBMA's 2025 Fall Conference October 6th-8th, 2025.

In this session, we will explore how Robotic Process Automation (RPA) is revolutionizing Revenue Cycle Management (RCM) by streamlining processes, reducing costs, and enhancing data accuracy. We’ll delve into a real-world case study of a healthcare provider that implemented RPA to improve claims processing, billing, and administrative tasks, illustrating the measurable impact of automation on their revenue cycle. Attendees will gain insights into the step-by-step approach for assessing, planning, and deploying RPA solutions within an RCM framework. We’ll discuss the tangible outcomes, such as reduced turnaround times, error minimization, and improved staff productivity, highlighting RPA's role in transforming operational efficiency. This session is ideal for healthcare and RCM professionals seeking to leverage technology to optimize financial and operational performance in their organizations.

Learning Objectives
Course participants will be able to:

• Identify key Revenue Cycle Management (RCM) processes that can benefit from Robotic Process Automation (RPA) to improve accuracy and efficiency.
• Describe the steps involved in planning, implementing, and scaling RPA solutions within an RCM framework.
• Analyze the measurable impacts of RPA on claims processing, billing accuracy, and operational costs through real-world case study examples.