The 4 Most “Dangerous” RCM KPIs - 2025 Fall Conference - HBMA Store

The 4 Most “Dangerous” RCM KPIs Presented by Deepak Sharma

As presented at HBMA's 2025 Fall Conference October 6th-8th, 2025.

The session aims to talk about some very important revenue cycle KPIs but the ones that are usually not at the forefront of any dashboard or reporting. These are metrics that. when tracked and improved, should significantly improve the overall revenue cycle performance. The session will help establish why these are important, how to track them, what the industry benchmarks look like. I would like to end with key things that a practice could very well do to improve these. It will be an opportunity for the audience to be able to look at the forest through the trees and take home some actionable items to help their revenue cycle departments.

Learning Objectives
Course participants will be able to:

• Recognize the risks behind these “dangerous” KPIs and understand their far-reaching impact on revenue cycle performance.
• Benchmark performance levels for these metrics to drive financial stability.
• Identify the root causes of under performance and how they manifest in revenue losses. 
• Implement actionable strategies to re-calibrate these KPIs for sustainable revenue improvement.