RCM Essentials: Critical Success Factors for Automation in the Rev Cycle
Presented by Christine Fontaine
Wednesday February 28th, 2024
10am PT / 11am MT / 12pm CT / 1pm ET
This program is scheduled for 60 minutes and is valid for 1 CHBME credit.
Member Price: Free
Non Member Price: $99.00
Healthcare organizations and billing services are evaluating all options to overcome the ever-growing list of obstacles creating burnout and inefficiency amongst their teams. The most frequently discussed option typically is focused on one topic: automation.
However, there is a growing disconnect between revenue cycle leaders’ expectations for automation and the actual impact on their organization.
Tracing this disconnect back to its root cause, we find that a knowledge gap exists with the foundational elements of automation. Which provides insight into why 60% of CFO’s and revenue cycle leaders mistakenly think RPA is a form of AI*.
Even though automation in healthcare isn’t a new concept by any means, the specifics are rarely presented to decision makers. That’s what we’ll address first in this webinar.
We’ll start by breaking down the terminology surrounding healthcare automation. Then, we’ll drill into the critical ways automation can improve your revenue cycle, from eliminating human error to creating a 24/7 virtual workforce. And we’ll discuss how data standardization and redeployment of staff can reduce costs and improve satisfaction.
Course participants will be able to:
- Understand exactly how automation can help your organization
- Decide where you need automation most
- Identify which elements can help — or hinder — automation with real-world examples
- Utilize tips to evaluate automation solutions on your own
Christine is a Solution Strategist with Waystar where she assists clients with optimizing technology utilization through process improvement efforts. Christine began her career in healthcare at Memorial Sloan Kettering, moving on to management roles at Montefiore Medical Center and the University of Maryland, where she oversaw scheduling, registration, chargemaster, and patient financial services deparments.
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