Healthcare Business Management Association - HBMA
Leading the Business of Healthcare Login

Cigna Online Appeal and Claim Reconsideration

June 17th, 2021

Now you can submit appeals and claim reconsideration requests online for medical claims using the Cigna for Health Care Professionals website ( This is an enhancement you’ve been asking for and we’ve been working hard to provide you with an easy-to-use tool. 

Learn more about the new feature
Join us for a virtual webinar, presented by Laurie Johnstonbaugh, on Thursday, June 17 at 1:00 pm ET to learn how to use the new features and ask questions. Register to attend now!

Why submit claim reconsideration requests and appeals online?  

  • Avoid having to call Customer Service. 
  • Save time – no need to fax or mail.
  • Use the notes section to explain your request.
  • Use the upload feature to attach supporting documentation. 
  • Be confident your request was received via a reference number. 
  • View the status of the reconsideration request or appeal. 

Who can use the new feature?
All registered users of who have the ability to view claims on the website, and have access to the appropriate entitlements, can use these features. Ask your website access manager if you need these entitlements. 

We want to hear what you think
We appreciate your feedback as we continue to enhance, and hope you enjoy the latest improvements. Please tell us about your experience by using the feedback button on the right side of each website page.

Refund Policy:
Please see the HBMA Refund Policy page for details on refunds for educational events and products