It is safe to assume most groups use key performance indicators (KPIs). However, metrics must support your business strategy while providing insight into performance. KPIs cannot be measured in a silo without understanding the underlying factors affecting data. If you see a swing in collections or a spike in A/R days, do you know the root cause of the movement in metrics? This session will explore unique KPIs that may help shift risk, and practical methods to dig deeper into your current KPIs and explore new metrics you may not be reviewing regularly.
Learning Objectives – At the end of this session, attendees will be able to:
1. Understand methods to create and measure unique KPIs that will indicate business performance
2. Determine if the KPIs currently used in your organization are effective and areas to look for improvement
3. Define drawbacks and pitfalls to commonplace KPIs
Presented by: Jack McBride, Chief Executive Officer, OnQ
Recorded On: Tuesday, August 8, 2017?
Cost: $49 for members, $99 for non-members
CHBME: 1 CEU
Please see the HBMA Refund Policy page for details on refunds for educational events and products