There is a quiet myth that has permeated throughout our industry for decades, one that many of us have repeated to ourselves: “We’re keeping up.” We add a new tool here, revise a workflow there, attend a conference, and update a policy or two. Yet, if we are honest, many RCM leaders still end most weeks feeling behind...
Operational Courage and the Second‑Generation RCM Company: Evolving on Purpose, Not by Accident
President's Message
By Landon Tooke, JD, MLS, CHC, CPCO, CHBME
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