Bind is changing its name to Surest

Bind, a UnitedHealthcare company, is changing its name to SurestTM. This change will begin to take effect on Sept. 1, 2022.

Why a name change?

The new name reflects the certainty that the plan offers to members and health care professionals.

What you need to know

You can begin using the name Surest now and update your systems
You don’t need separate credentialling if you’re a UnitedHealthcare-participating health care professional
Group and member IDs won’t change
Bind ID cards will transition to Surest ID cards.
Fully-insured members will continue to receive Bind ID cards until Jan. 1, 2023
Self-funded members will receive Surest ID cards as follows:
New groups whose coverage takes effect on or after Sept. 1, 2022, will receive Surest ID cards
Existing groups renewing between Sept. 1–Dec. 31, 2022, will receive Surest ID cards prior to renewal
Existing groups renewing between Jan. 1–Aug. 31, 2023, will receive Surest ID cards on or around Jan.1, 2023
The payer ID for Surest won’t change
For digital claims, use 25463
For paper claims, mail to P.O. Box 211758, Eagan, MN 55121
To access member eligibility, benefits and claims, continue using the UnitedHealthcare Shared Services (UHSS) Provider Portal or call UHSS Provider Services at 844-368-6661

To access the health plan’s supplement to the UnitedHealthcare Administrative guide, visit the Bind Provider Guide
For more detailed name change information, visit surest.com Questions?
Call UHSS Provider Services at 844-368-6661
Contact Surest Provider Relations or providers@yourbind.com

PCA-1-22-019