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March 2019 Humana News


Overpayment questions? Call 1-800-438-7885

Humana Provider Payment Integrity (PPI) reviews Humana’s claims payments for accuracy and requests refunds if claims are overpaid or paid in error. With our new live phone line, getting answers to questions about overpayments is easier than ever.

The Provider Payment Integrity Customer Service Live Line is now available toll-free at 1-800-438-7885. Calls are answered by representatives from 8 a.m. to 8 p.m. Eastern time. Outside those hours, you can leave a message and receive a call back.