about Billing Billing is published bimonthly for the members of the Healthcare Billing and management association, Inc. (HBma). editorial offices are located at the following address: 2025 m street, NW, suite 800 Washington, DC 20036 202-367-1177 202-367-2177 Fax billing@hbma.org www.hbma.org andre Williams, executive Director EDITOR emily schmitt GRAPHIC DESIGN rocket graphic Design PUBLICATIONS COMMITTEE CHAIR Cindy groux, CHBme articles in Billing are the work of the authors and do not reflect the position or opinion of HBma. No part of Billing may be reproduced without the permission of HBma. advertising of products or services in Billing does not constitute an endorsement by HBma of those products or services. HBMA BOARD OF DIRECTORS PRESIDENT jeanne a. gilreath, CHBme SECRETARY ron Decker, CHBme TREASURER & PRESIDENT-ELECT Curt Cvikota, CHBme PAST PRESIDENT jud Neal, CHBme HBMA BOARD MEMBERS Cindy groux, CHBme Dorothy Henslee, CHBme Holly louie , CHBme john r. Outlaw, CHBme rich Papperman, CHBme mick Polo, CHBme Don rodden, CHBme DIRECTOR OF GOVERNMENT AFFAIRS Bill Finerfrock LETTERS TO THE EDITOR send to billing@hbma.org, and include contact information. We reserve the right to edit all letters. all published letters become the property of Billing. Table of Contents AROUND THE HBMA 3 . . . . . President’s Message By Jeanne Gilreath, CHBME 6 . . . . . Sound Off! 6 . . . . . New HBMA Members 7 . . . . . HBMA Members Receive Discount on AAPC Resource Books FEATURE ARTICLES 8 . . . . . Templates, Ethics, and Chart Audits By Jennifer Searfoss and Scott Kraft 12 . . . . Embracing Mobile Technology in the Healthcare Industry By Lauren Collins 14 . . . . Get the Most Out of Your Clearinghouse By Lauren Collins and Cindy Groux, CHBME 17 . . . . Survival Tips for Billing Services in the Evolving Healthcare Landscape By Bill Marvin 19 . . . . Cyber and Privacy Liability Insurance: What Does it Cover? By Gamelah Palagonia 21 . . . . Claims Payment Automation: How to Make an Educated Choice By Priscilla Holland 23 . . . . Build Stronger Relationships with Providers By Karin Anzalone and Laura Bridge 26 . . . . Experience Doesn’t Cut It By Kevin Herring 28 . . . . Electronic Payments: Reduce the Cost of Getting Paid By the American Medical Association DEPARTMENTS 30 . . . . CODING CORNER: Coding Facet Joint Injections By Jackie Miller 33 . . . . ICD-10: A Refresher for ICD-10 Implementation By Valerie Fernandez 35 . . . . CHBME CEU Quiz Questions 36 . . . . SOFTWARE: Document Your Work with Excel’s “Comments” Function By Nate Moore 38 . . . . FROM THE ROAD:We Have the Wrong Priorities: How to Improve Healthcare By Dave Jakielo, CHBME 4 HBma BIllINg • NOVemBer.DeCemBer.2014
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