Healthcare Business Management Association - HBMA
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November - December 2017 •
Volume 22, Issue 6
Time Flies When You're Having Fun
President's Message
Michelle Durner, CHBME, HBMA President
Wow! Where did 2017 go? HBMA has been a whirlwind of activity this year and much has been accomplished. Some of HBMA's most notable 2017 accomplishments have been... Click for more

HBMA News
News from Around the HBMA
RCM Advisor Editors
SNAPSHOTS! ...from the 2017 Healthcare Revenue Cycle Conference; New HBMA Members; CHBME Quiz Click for more

Sound Off!
HBMA Members Sold Off! on Current Topics
RCM Advisor Editors
TOPIC: What Is Your Company Doing to Improve Patient Engagement in Terms of Payments? i.e., How Are You Getting Patients to Pay You the Amount Due On Time? Click for more

Automated Calling Benefits for Your Practice, Your Clients and Their Patients
Feature Story
By Susan Bailie, Vice President of Operations, Healthcare Administrative Partners
If the work-in-progress that is the current U.S. healthcare system has accomplished anything for certain, it is this: Patients are now much more involved in the revenue cycle than ever before. Click for more

Transforming the Front Desk Experience
Feature Story
By Matthew Crew, Principal at PRS Network
We've all been there before: late to a doctor's appointment, forgetting your new insurance card, failing to update your patient history, and, oh yeah, owing the office a few bucks. One of the most interesting aspects of working on the business side of a medical practice is when you become a customer of a practice you're not affiliated with. Click for more

Why Billing Services Are Impacted by Equifax, Home Depot and Target
Feature Story
By Noah Dermer, Security Officer at InstaMed
Data security is top of mind for today's consumer. The recent Equifax breach revealed that up to 143 million people may have had their personal information stolen when hackers infiltrated a vulnerability in the credit agency's network. First and last names, birth dates, addresses and social security numbers are among the kinds of sensitive information that hackers were able to access in the breach. Click for more

The Evolution of the Patient-Billing Dialogue
Feature Story
By Bill Chae, Manager, Patient Operations at MioMed Orthopaedics
In the world of healthcare, companies face a number of challenges as patients become more involved in their care due to the consumerization of the industry. At MioMed Orthopaedics, identifying these challenges was the foundational step in reinventing our patient intake process. Click for more

The Cost of Getting Paid: Electronic Payments in Healthcare
Feature Story
By the American Medical Association
In order to propel the industry into efficient health insurance payments to providers, the Affordable Care Act called on the Centers for Medicare and Medicaid Services (CMS) to adopt an electronic funds transfer (EFT) standard to be used in the healthcare industry. Click for more

Demystifying MIPS Submissions
Feature Story
By Pawan Jindal, M.D., President of MyMipsScore
It is hard to believe it's been nearly a year since the switch from the PQRS and Meaningful Use programs to MIPS (Merit-based Incentive Payment System). Yet even as the first year of MIPS winds down, complaints about its complexity continue to abound. Click for more

5 Ways to Help Providers Prepare for New Medicare Cards
Feature Story
By the Centers for Medicare & Medicaid Services
Medicare is taking steps to remove Social Security numbers from Medicare cards. Through this initiative the Centers for Medicare & Medicaid Services (CMS) will prevent fraud, fight identity theft, and protect essential program funding and the private healthcare and financial information of our Medicare beneficiaries. Click for more

Decoding the 2018 ICD-10-CM Guidelines: The Most Important Changes
Coding Corner
By Jackie Miller, RHIA, CCS-P, CPC
On August 10, nearly two months after the 2018 ICD-10-CM diagnosis codes were released, the National Center for Health Statistics (NCHS) released the 2018 ICD-10-CM guidelines. Both the codes and the guidelines are effective for dates of service October 1 and later. Click for more

Excel Functions Every Excel User Should Know, Pt. 2
Software Talk
By Nate Moore, CPA, MBA, FACMPE
The last issue of RCM Advisor discussed several basic Excel functions. This issue will introduce two more functions that can add power and flexibility to your spreadsheets. The first function, ROUND, is an easy way to consistently round numbers on reports. Click for more

Success Strategies for Today's Healthcare Leader, Pt. 2
From the Road
By Dave Jakielo, CHBME
I've spent my entire career studying and observing what makes some leaders successful and other leaders unsuccessful. In that time, I've found that those who are successful all have the same qualities. In my last article, I shared four of those qualities, and now I'll share an additional four. Click for more

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