Healthcare Business Management Association - HBMA
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Speaker Preview: Getting to the Core of the Problem
By Jonathan Grau, MSc

Nearly everyone is familiar with the doctor’s office clipboard and the phone calls, faxes, or computer work that staff must do at patient check-in to verify insurance coverage. Most patients think that these front-office activities, which occur in virtually every practice, clinic, and hospital in America, are just par for the course.

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