HBMA Store - Product Detail
An Attitude of Gratitude - Customer Service for Everyone
Presented by Michelle Ray
The Customer Service revolution is still in full swing! Is your front line staff committed to an “attitude of gratitude” for the business your customers provide? Are they giving a gold–medal performance with every customer experience? The first point of contact can make or break customer relationships within seconds. Is your team set up to win the seven second challenge with customers? The theme of this exciting workshop is based on the reality that almost 70% of customers take their business elsewhere due to an attitude of indifference!