Healthcare Business Management Association - HBMA
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An Attitude of Gratitude - Customer Service for Everyone

Presented by Michelle Ray

The Customer Service revolution is still in full swing! Is your front line staff committed to an “attitude of gratitude” for the business your customers provide? Are they giving a gold–medal performance with every customer experience? The first point of contact can make or break customer relationships within seconds.  Is your team set up to win the seven second challenge with customers? The theme of this exciting workshop is based on the reality that almost 70% of customers take their business elsewhere due to an attitude of indifference!

Member Price: $199.00
Non-Member Price: $249.00