HBMA Store - Product Detail
Better Communication, Better Engagement
"How to Silence the 'Devil on Your Shoulder' in the Faceless World of Virtual Communication"
Speaker: Sandra A. Shelton, BA, MEd, CTACC
Communication, one-time or repeated, becomes and remains the
business relationship and ultimately the company branding. Taming that
pesky perception thing when it comes to e-communication means rethinking
how email, voice mail, and business writing affect our work lives
internally and externally. How we communicate is how we relate all day
long: engaged-and-ready-to-serve or
disengaged-and-frustrated-to-minimal-performance. At minimal
performance, the “Devil on your shoulder” says such unhappy service
- “‘show-up-and-go-through-the-motions’ is good enough,”
- “… anyone else would have been frustrated, too.”
- “After all, you aren’t as bad as _________________.”
- “Hang on; you are almost to retirement.”
- “You are right; they are wrong. Get ‘em!”
Low workplace engagement rests with the disengaged-and-frustrated-to-minimal-performers or underperformers. High engagement accompanies the engaged-and-ready-to-serve or peak performers.
1. Reword emails to improve the impact of e-communication in everything the organization touches.
2. Produce sample e-communication that has a positive “face.”
3. Demonstrate communication that generates greater trust with co-workers by better-focused communication, that is, task or people focused, in the right order.
4. Communicate more positively by identifying negative feelings to counteract them with facts for positive thoughts.
5. Prevent negative conflict by the ability to explain what happened and improve the next conflict to be a chance for something better
6. Turn misunderstood emails and any communication into positive ones.