HBMA Store - Product Detail
Back to Basics: Self-Pay Collections - and How to do it Effectively
Speaker: J. Dennis Mock
- What are the 7 steps to a perfect collection call?
- When is a self-pay delinquent?
- Why the toolbox must be full when working self-pay!
- Why you can't make all the calls your client wants you to!
- Why everyone should understand "Fair Debt Collection Practices Act" and why those in states that license collection agencies should understand it better.
- Is there really a difference between Hard & Soft collections?
OBJECTIVES: Participants will be able to:
- Explain the reasons there are 7 steps to a call
- Make more effective calls without stress
- Manage work better by understanding productivity included with calling
- Explain when FDCPA is a threat - and when it is not!
- Explain the difference between hard and soft collections.
Member Price: $199.00
Non-Member Price: $249.00