HBMA Store - Product Detail
Quality and Process Improvement
Speaker: Patricia Kroken, FACMPE, CRA
Quality and process improvement are more than abstract concepts—and can offer significant opportunities for increased revenue, higher rates of productivity and decreased overhead. In other words, beyond simply sounding like a good idea, a formal quality program makes good business sense. This session will discuss how to use a Six Sigma framework to identify and solve common operational problems, as well as provide case study examples of process improvement initiatives.
Participants will learn:
1. Basic quality program/process improvement concepts
2. How to select a process improvement project
3. Setting up the work team
4. Sample billing/collections projects
Pat Kroken, FACMPE, CRA is a former radiology practice manager and has worked as a business consultant to radiology practices, billing companies, hospitals and imaging centers for the past 9 years.