HBMA Store - Product Detail
"Patient Collections: Collecting More and Stressing Less"
Despite the fact that medical insurance billers work hard at recovering the majority of a provider’s revenue through insurance payments, growing numbers of consumers are responsible for larger and larger portions of their medical expenses. Higher deductibles and co-payments along with increasing numbers of self-pay patients mean unprecedented monies due at the end of the billing process. This session will offer guidance on the very foundation of building a successful collection approach including credit policies, collection policies and developing a Culture of Paying. Participants will explore consumer causes of delinquency, prioritization of bill paying and structuring approaches that appeal to a patient’s willingness to remit funds. This program is a MUST for any medical professional working directly with delinquent patient accounts!
- Evaluate and modify current credit/collections policies
- Determine the 4 Causes of Delinquency
- Strategize the 8 Steps to the Collection Call
- Discuss the appeals used to produce desired results