Healthcare Business Management Association - HBMA
Leading the Business of Healthcare Login

Five Strategies Critical to Achieve Payment Assurance Through Patient Engagement

Presented by: Susan Bailie, Vice President of Operations, Healthcare Administrative Partners; Bill Chae, Patient Operations Manager, Obility; and Alyssa Slabek, Senior Manager, InstaMed

The last decade has seen an explosion in the number of patients who owe something after a provider visit. These increases put a burden on billing services to engage and collect from patients long after the date of service, which is especially challenging when direct communication with the patient is limited. This session will focus on how billing services can implement effective patient-engagement strategies to achieve payment assurance while also reducing overhead costs.

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