Healthcare Business Management Association - HBMA
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Challenges in Healthcare Payments & Strategies to Overcome Them

October 17th, 2017

Healthcare providers face an increasing number of payment and revenue management challenges, including the “consumerism” of healthcare. Consumers now expect a retail-like experience wherever they go. They want instant access to services, clear information about costs and maximum convenience in paying.

In addition, patients are assuming greater financial responsibility for their care. On average, consumers are now responsible for 30% to 35% of their healthcare bill, which puts a growing percent of provider revenue at risk if patients don’t pay.


To continue to thrive, healthcare providers need to understand the challenges of a consumer-driven environment and have strategies in place to address these challenges.

In this session, attendees will:

1. Learn strategies for meeting diverse consumer payment expectations;
2. Receive tips for educating patients about the amounts they owe and obtaining a commitment to pay;
3. Identify how to protect payments using a multi-layered security approach.

Presented by: Lisa Waterfield, Enterprise Revenue Cycle Consultant, ZirMed
Date: Tuesday, October 17, 2017
Time: 1:00 pm ET
Cost: $49/HBMA Members; $99/Non-members
CHBME: 1 CEU

Presenter Bio

Lisa Waterfield is an Enterprise Revenue Cycle Consultant at ZirMed, a leading revenue cycle management technology organization. She is an expert at process improvement and has more than 12 years of experience with healthcare revenue cycle management and compliance. Prior to joining ZirMed in 2013, Lisa worked with a large practice management system and a billing service. Lisa was responsible for best practice initiatives, change management to address implementation of new industry guidelines, and corporate level training for their revenue cycle systems. She also managed audit of regional offices in system staging, process development and ongoing revenue cycle change.

The registration for this webinar will close on Tuesday, October 17, 2017 at 9:00am ET.

Refund Policy:
Please see the HBMA Refund Policy page for details on refunds for educational events and products