Best Practices: Effective Soft Collections
In an age of $1,000 deductibles, getting patients to pay is a challenge. Learn from leading senior executives of billing companies who will provide insightful tips on how to increase your soft collections and thereby improve your bottom line.
Learning Objectives - At the end of this webinar, participants will be able to:
- Successfully encourage patients to pay promptly and avoid going to a collection agency
- Understand what language works best in a letter, when and how a phone call might be useful, whether automated phone calls can help, and when calling may not be allowed
- Discover if your statements help patients ignore their bill, and learn how to get their attention
- Gain insightful A/R tips from billing company executives
Kirk Reinitz, CEO - Advocate Radiology Billing
Kirk has 20 years of experience in radiology billing and management. Prior to starting ADVOCATE, Kirk served as a Radiology Practice Administrator for Radiology Associates, P.C.(RAPC) in Centerville, Virginia. Prior to RAPC, Kirk was a Regional Operations Manager of a leading, nationally-recognized, healthcare services company, Medical Management Sciences.
Karl Johnson is a VP Client Services for MediGain's New Jersey office, formerly Millennium Practice Management Associates. Millennium was acquired by MediGain in 2014 to establish an East Coast presence. He provides financial, operational and business development support to more than 90 practices in the Northeast. Karl has played a key role in the growth of Millennium since 1997.
Nitin serves as President and CEO of GeBBS Healthcare Solutions. Under his leadership, GeBBS grown exponentially in size and revenue, with over 4,000 employees globally. He has created a company that is outcome-focused with a commitment to quality improvement, while staying relevant in the healthcare space.
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