Healthcare Business Management Association - HBMA
Leading the Business of Healthcare Login


RCM Advisor: The Journal of the Healthcare Business and Management Association

November/December 2018

Eliminate the Stress of Patient Collections

RCM AdvisorThis issue of RCM Advisor is focused on patient engagement. The cover story details four critical trends for an effective patient engagement strategy. Other feature articles discuss the topics of improving efficiency and security in electronic payment enrollment, how to be a better communicator, denied claims, and more. You'll also see updates from recurring columns Coding Corner, Software Talk, and From the Road. Also in this issue, you'll find a recap of the HBMA 2018 Healthcare Revenue Cycle Conference and the results from the Commercial Payer Portal Survey. (HBMA member? Access the digital edition.)

From the latest issue of RCM Advisor.

4 Critical Trends for an Effective Patient Engagement Strategy
By Chris Seib
RCM companies are perfectly positioned to eliminate the stress of patient collections for their clients by engaging patients with a better healthcare payments experience.
Read this article.

Be a Better Communicator
By Deirdre Ruttle
This article includes four kinds of conversations your staff can initiate to change the payments relationship with patients.
Read this article.

Beyond the Exam Room
By Eric Arnson
Delivering quality care in the age of HDHPs requires providers to think beyond the exam room to include the patient financial experience. Fortunately, there are revenue cycle management software solutions now available, including patient-centric tools that help remove financial barriers and ensure patients can get the care they need when they need it.
Read this article.

Want to learn more? Download the Table of Contents for the current issue of RCM Advisor.

About RCM Advisor
RCM Advisor is the official member publication of HBMA. Its mission is to publish timely, industry-leading articles that HBMA members and non-members can put to work. It is a valuable communication tool for healthcare billing and management professionals, with articles written by industry experts on the latest billing and healthcare management topics, as well as general management issues relevant to healthcare business owners.

HBMA members receive six print issues of RCM Advisor each year and have access to the digital editions and archives available online.

Not a Member? Subscribe to RCM Advisor
Now all healthcare professionals can benefit from the best practices, thought leadership, tools and actionable tips featured in each issue of RCM Advisor. HBMA offers both print + digital and digital-only subscriptions to non-members.

Subscribe to RCM Advisor

Editorial Contributions
We are always looking for relevant, timely, industry-focused content to publish in upcoming issues of RCM Advisor. If you are interested in contributing to RCM Advisor, email the RCM Advisor editor at