Healthcare Business Management Association - HBMA
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RCM Advisor: The Journal of the Healthcare Business and Management Association

Q4 2019

The Patient Engagement Issue

RCM AdvisorThe Q4 issue of RCM Advisor is focused on patient engagement. The cover story, "The Payment Part of Healthcare," discusses the difficulty of the collections process and offers advice on what agencies should focus on. You'll also see updates from recurring columns Coding Corner, Software Talk, From the Road, and a brand-new column, War Stories. (HBMA member? Access the digital edition.)

From the latest issue of RCM Advisor.

The Next Frontier of Patient Collections
By Chris Seib
Not all patients want the same billing and payment experience, and that’s where artificial intelligence can help.​​​​​​​
Read this article.

Let's Get Engaged!
By Jeff Tobe
Today, employee engagement and loyalty are more vital than ever before to a healthcare organization’s sustained success in the marketplace. I believe there is a direct correlation between how engaged your workforce is and the patient experience.​​​​​​​
Read this article.

Performing an SRA Is a Must for All Healthcare Organizations
By Healthcare Compliance Pros
Conducting and reviewing a security risk analysis (SRA) is perhaps one of the most important requirements your organization will undertake. An SRA should be thought of as an ongoing process for your organization to be continually improved upon to ensure the privacy and security of your patients’ protected health information (PHI).
Read this article.

Want to learn more? Download the Table of Contents for the current issue of RCM Advisor.

About RCM Advisor
RCM Advisor is the official member publication of HBMA. Its mission is to publish timely, industry-leading articles that HBMA members and non-members can put to work. It is a valuable communication tool for healthcare billing and management professionals, with articles written by industry experts on the latest billing and healthcare management topics, as well as general management issues relevant to healthcare business owners.

HBMA members receive six print issues of RCM Advisor each year and have access to the digital editions and archives available online.

Not a Member? Subscribe to RCM Advisor
Now all healthcare professionals can benefit from the best practices, thought leadership, tools and actionable tips featured in each issue of RCM Advisor. HBMA offers both print + digital and digital-only subscriptions to non-members.

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Editorial Contributions
We are always looking for relevant, timely, industry-focused content to publish in upcoming issues of RCM Advisor. If you are interested in contributing to RCM Advisor, email the RCM Advisor editor at

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