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RCM Advisor: The Journal of the Healthcare Business and Management Association

Q4 2020

The Patient Engagement Issue

RCM AdvisorThe Q4 issue of RCM Advisor is focused on how patient engagement has changed because of COVID-19. The cover story, "The Important Role of Communication and Technology in Patient Collections," shares five ways you can help clients improve their patient collections communications by leveraging technology. You'll also see updates from recurring columns Compliance Issues, Coding Corner, and From the Road. (HBMA member? Access the digital edition.)

From the latest issue of RCM Advisor.

The Evolution of Patient Engagement Toward Access, Efficiency, and Empathy
By Tom Mathews
As our ability to treat patients increases, so does the complexity in patient engagement. 
Read this article.

The Importance of Direct Payer Connections
By Jim Dougherty
Uncomplicating the tangled web of clearinghouse and payer connections.
Read this article.

Embracing the New Normal
By Joseph Favata
Using digital patient engagement solutions to collect balances and improve customer satisfaction.
Read this article.

Want to learn more? Download the Table of Contents for the current issue of RCM Advisor.

About RCM Advisor
RCM Advisor is the official member publication of HBMA. Its mission is to publish timely, industry-leading articles that HBMA members and non-members can put to work. It is a valuable communication tool for healthcare billing and management professionals, with articles written by industry experts on the latest billing and healthcare management topics, as well as general management issues relevant to healthcare business owners.

HBMA members receive six print issues of RCM Advisor each year and have access to the digital editions and archives available online.

Not a Member? Subscribe to RCM Advisor
Now all healthcare professionals can benefit from the best practices, thought leadership, tools and actionable tips featured in each issue of RCM Advisor. HBMA offers both print + digital and digital-only subscriptions to non-members.

Subscribe to RCM Advisor

Editorial Contributions
We are always looking for relevant, timely, industry-focused content to publish in upcoming issues of RCM Advisor. If you are interested in contributing to RCM Advisor, email the RCM Advisor editor at

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