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RCM Advisor: The Journal of the Healthcare Business and Management Association

November/December 2017

Automated Calling Benefits

RCM AdvisorThis issue of RCM Advisor is focused on patient engagement. The cover story discusses the benefits of automated calling through the lens of Healthcare Administrative Partners’ experience implementing the feature. Other feature articles look at transforming the front desk experience; why billing services are impacted by Equifax, Home Depot, and Target; the evolution of the patient-billing dialogue, and more. Also in this issue, check out snapshots from the 2017 Healthcare Revenue Cycle Conference. Lastly, see updates from recurring columns Coding Corner, Software Talk, and From the Road. (HBMA member? Access the digital edition.)

From the latest issue of RCM Advisor.

Automated Calling: Benefits for Your Practice, Your Clients, and Their Patients
By Susan Bailie
Healthcare Administrative Partners implemented automated calling features in its patient support center, which has delivered growing benefits to both patients and practices. This article walks you through why it was necessary and how it tripled monthly payments...
Read this article.

Transforming the Front Desk Experience
By Matthew Crew
In this article, the author details the case of working collaboratively with a client and InstaMed to develop a new front-end process, which included moving the pre-visit functions performed by the front desk staff to the billing staff...
Read this article.

Why Billing Services Are Impacted by Equifax, Home Depot, and Target
By Noah Dermer
After data breaches like Equifax, consumers have acquired a greater awareness of security risks and are more selective about who they trust to handle their personal information — including healthcare organizations....
Read this article.

Want to learn more? Download the Table of Contents for the current issue of RCM Advisor.


About RCM Advisor
RCM Advisor is the official member publication of HBMA. Its mission is to publish timely, industry-leading articles that HBMA members and non-members can put to work. It is a valuable communication tool for healthcare billing and management professionals, with articles written by industry experts on the latest billing and healthcare management topics, as well as general management issues relevant to healthcare business owners.

HBMA members receive six print issues of RCM Advisor each year and have access to the digital editions and archives available online.


Not a Member? Subscribe to RCM Advisor
Now all healthcare professionals can benefit from the best practices, thought leadership, tools and actionable tips featured in each issue of RCM Advisor. HBMA offers both print + digital and digital-only subscriptions to non-members.

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Editorial Contributions
We are always looking for relevant, timely, industry-focused content to publish in upcoming issues of RCM Advisor. If you are interested in contributing to RCM Advisor, email the RCM Advisor editor at editor@hbma.org.