2021 Fall Conference - What Patients as Consumers Means for Medical Billing - HBMA Store

What Patients as Consumers Means for Medical Billing Presented by Ed Kenney

Event Date: September 8th, 2021
This program is valid for 1 CHBME credit

Description:
Healthcare consumerization is a topic discussed often in the context of patient retention, access, and satisfaction but what does the consumerization of healthcare mean for medical billing? There are significant implications for medical billing companies as medical providers recognize that patient expectations for self-service, convenience, and digital access extend all the way through the patient financial experience and are looking for billing partners who understand this, too. This session will explore best practices for meeting the expectations of patients as consumers and the benefits for medical billing companies and the providers they serve.

Learning Objectives –
By the end of this session, attendees will be able to:

• Define patients as consumers and what it looks like in the context of the patient journey  
• Identify the expectations patients have today for their medical financial experiences 
• Outline strategies to meet the expectations of patients as consumers  
• Name the benefits to both medical providers and medical billing companies of meeting patients' expectations for medical financial experiences