First Class Customer Service

Tuesday, October 7, 2014 
1:00 p.m. EST

This session will cover how to ensure that you deliver First Class Customer Service both internally and externally.

Topics addressed:

•          How to gain the competitive edge
•          Creating a great first impression
•          How to handle telephone calls professionally and efficiently
•          Effectively dealing with rude callers
•          How to transform angry callers into satisfied customers
•          And more…..

Presented by: Dave Jakielo