(The Payoffs and Perils of Working from Home continued) neighbors often act as though you are “not really working.” also, home-based workers are isolated from their peers and managers, which can lead to loss of teamwork and lack of promotion. Plus, you must be able to leave the office at the end of the day. straightline’s accounts receivable supervisor knows that all too well. “I often come back to my home office in the evening and on the weekends just to check in on something,” she says. “Hours later, I find I’m still in my office. It’s productive, but the office can become a distraction of its own.” Maintaining Accountability in the Home Office The company’s employees currently work in seven different practice management systems with four clearinghouses, so there is no centralized method to track productivity. staff rely on selfreporting and managerial follow-up to ensure each team member is performing at their highest level, whether they work in the corporate office or in their home office. another global Workplace analytics report states that 75 percent of managers say they trust their teleworking employees, but a third indicate that they would like the ability to see them, just to ensure that they are working.6 Nonverbal communication represents up to two-thirds of our interaction, and sight alone can be more than 80 percent of how we perceive others. When you lose that face-to-face interaction, 22 HBma BIllINg • maY. juNe.2014 the other 20 percent of our senses have to kick in. The most successful members of the team hold themselves to a higher standard. It makes it easier on management because I spend more time talking them down off the ledge than prodding them to push their limits. I have weekly telephone meetings with my direct reports, and they do the same with theirs. It is a method of checking in and maintaining the personal relationship that is at the heart of trust. When I am in tune with my staff, I can tell something is wrong by the tone of an instant message (Im) or email, and I can offer them support without having to look them in the eye. several medical fields are perfect for telework because of the rise of electronic health records and the ease of reporting key performance indicators. When transcription backs up, everyone can see it on the work list. When claims are audited poorly, it shows up at posting or denial management. When accounts receivable is not worked effectively, aged accounts receivable increases. The metrics will speak for the effectiveness of the employee. How Do You Train Remotely? Training the remote worker is one of the greatest challenges of telework, which may explain why home-based workers are often middle-aged, college-educated professionals. Our home-based staff joins us with extensive background in the industry. We typically CHBME Have You Checked Your CHBME Page? Please take a moment today to log into “my account” on the HBma website and visit the “my CHBme” page. We want to make sure our records reflect the right amount of credits you have earned for each category in this program. This page has been designed to help you easily identify the credits you have ‘in the bank’ and those that still need to be earned. You will also find opportunities that HBma has planned for you to get quality education as well as earn the necessary credits to maintain your CHBme. If at any time you have questions regarding the CHBme process, contact erica Klein at eklein@hbma.org.
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