(Keep Identities Safe continued) “when”). It will damage reputations, resulting in a twenty percent loss of customers, with forty percent reconsidering doing business with you and five percent hiring lawyers, according to CIO magazine. Identity theft is personal, easy, and lucrative. This means it will not stop anytime soon. so, what can you do? learn how to protect your clients’ information. learn what is not in your control and how to reduce or eliminate the threat to your employees, your clients’ patients, and your organization. listed below are some rules of the road for protecting against identity theft: • Never respond to any emails or phone calls that request you to provide information or click on any links – ever – even if they look legitimate. If you did not initiate the dialogue, do not engage. Instead, call the customer service department of the vendor inquiry or key in the web address yourself. • Change passwords routinely. use phrases, unique names no one would know, or maiden names of teachers, great grandmothers, etc. use upper- and lowercase letters, numbers, and symbols. • Check your wallet. Do not carry your social security number or card unless you are seeing a new doctor and you are on medicare or are in the armed forces. Do not carry photos with names or dates written on the back. Only carry one or two credit cards. make sure your debit card has a minimum balance because many of these cards are not insured. • Invest in a diamond cross-cut shredder for your home and office. Do not throw out bills, statements, explanations of benefits, financial institution information, or client information without shredding it first. Be diligent about this and ensure that your staff is as well. • Encrypt communications that contain any sensitive personal or professional information. Find a company that can assist you with encryption. One such company is Invisus, which works with home-based businesses and companies with fewer than 150 employees to provide easy-to-use encryption. They also provide remote IT support, virus protection, and annual risk assessments of your vulnerability for less than you would pay a technician for four hours of work. • Invest in identity theft support, online vaults, and electronic A More Secure Way to store files 16 HBma BIllINg • maY. juNe.2014 500+ medical billing o ces nationwide use eBridge’s HIPAA-compliant, secure cloud-based document management system to streamline operations, save money, and reclaim space. t Provider scanning and retrieval t E! ortless work queue management t Quick and easy batch scanning t Compliant audit trails to track user access t Full-text keyword searches for ultra-fast retrieval Call 813-387-3870 today for a demo. Because your business is about more than just paper. www.eBridge.com 813-387-3870 LHaywood@eBridge.com
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