day – and consider how you can invest in them to build a great culture. it is the resource that can give you a major competitive advantage over those whose strategic planning process is… well… so yesterday. TRYING IT ON FOR FIT assess your business unit or work group. contrast it with the culture of other players in your industry. do you have a strategic advantage? is your culture comprised of highly motivated and energized employees actively engaged in improving processes, solving problems, and achieving challenging performance goals? What is the market telling you about what you need to be competitive and how does your culture match up? if your market suggests you need to produce more efficiently but your employees are afraid to do the things they believe will save time and resources, change the practices that frustrate their innovation and initiative. that’s one way to build strategic advantages through culture. list all the aspects of your unit or group culture that make FEATURE story you less competitive. Plan how you will lead to create a culture that supports competitive strengths like employee innovation and initiative, and then carry it out. send an email and let me know what you learn from your experiences. i would love to hear from you! Kevin Herring is co-author of Practical Guide for Internal Consultants and president of Ascent Management Consulting. Kevin can be contacted at kevinh@ascentmgt.com. Ascent Management Consulting is found at www.ascentmgt.com and specializes in performance turnarounds, leadership coaching, and appraisalless performance management. Killen Herring is an experienced leader with a background in strategy, operations, and finance in manufacturing and financial services. He has led teams in strategy development, as well as risk management and mitigation. ©2013 ascent management consulting, ltd. all rights reserved. Electronic Funds Transfer Sometimes we all need a little push in the right direction Do you wait for your clients to tell you they received our checks in the mail? Ask your clients to enroll in Electronic Funds Transfer (EFT)! You’re probably already doing your part by submitting your clients’ claims electronically and receiving Electronic Remittance Advice (ERA) or Explanation of Benefits (EOBs) online. But, maybe you can’t reconcile their claims until they’ve received our checks in the mail. You can encourage them to enroll in EFT. They’ll receive their payments faster than a paper check, directly into their account(s). You and your clients can also receive an e-mail confirmation when we send an EFT, so they know their payment is on the way. They get their money sooner, and you can get paid faster, too! Sometimes, a little push in the right direction is all it takes. Ask your clients to get an enrollment form from www.AetnaEFT.com to send in with their bank account information. Encourage your clients to enroll today and both of you will start getting paid faster! If you’d like information on ERA or electronic EOBs, you can visit our website at www.AetnaPaperlessOffice.com. Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies (Aetna). the journal of the healthcare billing and management association 27 ©2013 Aetna Inc. 2013021
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