4. Process Every Payment in the Same Place – Even IVR Payments one of the most time-consuming and error-prone aspects of the billing process is posting and reconciliation, especially when you offer multiple ways for patients to pay. “the key is to process all payments on the same system, no matter how the payment gets to you,” said barry. “We even integrated our iVr (interactive voice response) system into our online payment processor, so when patients call and key in their payment information, it automatically goes to the same place as all other payments.” 5. Bring Healthcare Clearinghouse and Payments Together “some of our clients were already using an online payments tool to collect, but it wasn’t built specifically for the healthcare space,” said barry. “they weren’t taking advantage of online payments, eligibility, and claims information in an integrated way, if at all. We realized there was a more efficient way to manage payments in healthcare.” FEATURE storY mmcoa decided to offer more to its clients with a healthcarespecific processing tool that supports eligibility verification, claims, remittances, and patient payment processing on the same system. for busy billing services, process changes like these may seem daunting. however, by applying some simple best practices in the patient payment process, mmcoa has eliminated hours of administrative work and reduced its days in accounts receivable, proving that a few process changes can bring about drastic business results. Bill Marvin has been in the revenue cycle industry since 1993 and is the co-founder and CEO of InstaMed, the leading Healthcare Payments Network. Prior to InstaMed, Bill was an executive in Accenture’s Health and Life Sciences practice, focused on payor to provider connectivity. Prior to Accenture, Bill founded CareWide (now a part of AllScripts after three acquisitions), a practice management system for provider offices. MULTI-CHANNEL DATA DATA ANALYTICS COMMUNICATIONS PATIENT PORTAL NT AL MULTI-CHANNEL DATA ANALYTICS ANALYTICS DYNAMIC COLOR STATEMENTS INTEGRATED CHANNELS MULTI-CHANNEL COMMUNICATIONS DYNAMIC COLOR CHANNELS COMMUNICATIONS MULTI-C COMMU PATIENT PORTAL PAYMENT INTEGRATED CHANNELS DATA MULTI-CHANNEL ANALYTICS COMMUNICATIONS DAT DYNAMIC ANALYT COLOR PATIENT PORTAL PAYMENT INTEGRATED CHANNELS MUL the journal of the healthcare billing and management association 37 DATA NALYTICS DYNAMIC COLOR PATIENT PORTAL PAYMENT INTEGRATED CHANNELS MULTI-CHANNEL COMMUNICATIONS PAYMENT DYNA COL PATIENT PORTAL COM Patient Centered. Response Driven. Communications and payment solutions to enhance the patient experience. 800-852-5213 rcminfo@revspringinc.com revspringinc.com
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