them on walls and places frequented by team members. 4. Provide regular feedback by holding frequent team meetings where team members solicit helpful information from each other about what they should change Newly Minted Members Kimberly Seegan STAT Electronic Billing, Inc. Dana Simonett i (ve ndor) DOC-TOR.COM Melissa He lsel Healthcare Billing Consultants Inc. Harish Kannan (vendor) Q Way Technolo gies, Inc. Anthony Naccarato Doctor’s Choice Medical Financial Solutions , LLC Mar y Tsukayama MicroDy n e Co mputer Systems, Inc. Douglas Swor ds Azalea Health Innova tions, Inc. David Peck Greenber g Traurig Renee Cannon Ob Hospitalist Group, LLC the journal of the healthcare billing and management association 35 to help the team succeed. You might look at these practices and say that your organization isn’t ready for that. if so, start with educating employees about the business and their impact on it. then, involve them more in solving problems and deciding how to do the work. eventually, you can use these alternatives in lieu of performance reviews and stop holding people accountable with implied threats and promises of insignificant rewards through performance ratings and merit pay increases. it will change your conversations about accountability, and instead of conversations about compliance, you will be having discussions about commitment. best of all, you can stop wasting time doing all the activities associated with performance reviews and spend your time doing things that actually fuel higher performance. Trying It On for Fit as an individual contributor, you can take the initiative and start building a culture of ownership, collaboration, and enthusiasm for performance improvements by finding ways to educate yourself and fellow team members about the business. start by asking questions to learn the business. discuss with others how you might work better together to solve a problem or improve team performance. Post your commitments and performance results where they can be easily seen and talked about. schedule a regular time to meet fellow team members and ask them what they want you to keep doing as well as what they would like you to change in order to fulfill your commitments and contribute to team goals. send an email and let me know what you learn from your experiences. i would love to hear from you! Ascent Management Consulting is found at www.ascentmgt.com and specializes in performance turnarounds, leadership coaching, and appraisal-less performance management. © 2012 Ascent Management Consulting, Ltd. All Rights Reserved Kevin Herring is co-author of Practical Guide for Internal Consultants, and president of Ascent Management Consulting. Kevin can be contacted at kevinh@ascentmgt.com. FEATURE storY HBMA Events HBMA National Conferences SPRING 2013 april 17-19, 2013 Walt disney World swan & dolphin • orlando, fl FALL 2013 september 18-20, 2013 caesars Palace • las Vegas, nV Owners & Managers WINTER CONFERENCE february 7-9, 2013 firesky resort & spa • scottsdale, aZ FALL CONFERENCE october 24-26, 2013 millennium Knickerbocker hotel • chicago, il Compliance Conference march 5-8, 2013 the Westin south coast Plaza • costa mesa, ca
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